All questions related to your profile and managing it

• How can I change my password? 436
• I play in several clubs, can I have a single login? 276
• I have a single account across several clubs, how do I choose which club to display? 218
• A family member wants to become a member, can I add them? 172
• How do I book for a family member? 32
• I've lost my password. How can I recover it? 265
• How do I change my profile photo and information? 28
• I have several accounts: how do I merge them into a single login? 34
• How do I change the site language? 35
• How do I set my personal access code? 38
• My data: download, leave the club, delete my account 16
• How do I become a club member online? 29

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 169
• Why are some cells pink on the board? 380
• How can I make a booking 963
• How can I book with a guest? 261
• How can I edit a booking? 212
• How can I delete a booking? 314
• All courts are occupied. Can I join the waiting list? 108
• What payment methods are available to me for a booking? 124
• How to create an open booking 70
• How to join an open match 49
• Where can I find the court access code (door code)? 46
• How do I withdraw from an open match? 26
• How do I view my booking history? 34
• How do I see the weekly schedule? 31
• How do I find and book at another club? 31

How do I register for a camp or a school?

• Sign up for a tennis lesson 113

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 36
• How do I pay for a booking with my wallet? 28
• How do I split the payment with my partner? 36
• How do I use my restaurant vouchers? 34
• How do I view and pay my invoices? 36
• How do I download my certificates? 16
• How do I send money from my wallet to another member? 18

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 33
• How do I join my club's WhatsApp groups? 36
• How do I take part in the Défi-Plugin (challenge tournament)? 27

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 20
• How do I turn on dark mode? 43
• How do I install the Plugin.ch mobile app? 35
• How do I choose the notifications I receive on my phone? 23
• Where can I find the messages sent by my club? 13

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 21
• The administration home page 30

• Manage access 59
• Manage membership cards 55
• Manage clubhouse 37
• Manage restaurant credit 35
• Manage email sending 34
• Manage invoicing 43
• Manage member groups 40
• Manage registrations 39
• Manage special days 36
• Manage offers 42
• Manage online payments 46
• Manage billing regions 42
• Manage the club manager 46
• Manage challenge tournaments 32
• Manage RFID validation 46
• Manage general settings 38
• Setting up the accounts (general ledger) 19
• Configure EBICS: connect Plugin.ch to your bank 16
• Gate access log 18
• Manage multiple buildings 18

• Create a new court 39
• Manage court groups 60
• Manage booking periods 65
• Manage court usage 49
• List, edit, or delete a court 50
• Manage sports 19
• Close courts 21

• Create a new season 54
• Edit or delete a season 45
• Open the winter season by copying last season 29
• Link a sport to a season 23

• Manage recurrence authorizations 63
• Manage restrictions 37
• Manage subscription type 61
• Create booking prices: per session or per season 33
• Check rates with the rate grid 19
• Manage non-member and pay-as-you-go deductions 28
• Booking without a subscription: the guest subscription 16

• Create an item 44
• Assign an item to a member 38
• Edit or delete an item 41
• Delete an item assigned to a member 47
• Import linked items from Excel 14

• Display the member list 51
• Create a new member 54
• View a member's detailed information 50
• Display a member's operational data 55
• Manage member subscriptions 40
• Import member data 37
• Print member cards 49
• Print and export the member list 40
• Charge an item to a member or a group 36
• Link a member to a group 34
• Edit and delete a member 50
• Search for a member 24
• Managing duplicates: merging two profiles 17
• Managing units to be deducted: personalised hours and non-members 26
• Manage Swiss Tennis licenses 21
• Topping up a member's wallet 27
• Find and reactivate a removed member 19
• Issue a certificate for a member 21
• Managing families 16
• Handling erasure requests (GDPR) 27

• Add a new sponsor 41
• Invoice sponsors 31
• Re-invoice sponsors 47

• Assign and remove a role 42
• Roles and access: create and edit a role 53

• Running your tennis school: step by step 31
• Activating the Lessons module 36
• Creating lesson items 34
• Create, edit, and delete a lesson 44
• Manage lesson groups 38
• Manage lesson enrollments 61
• Prerequisite 47
• Invoice and reminder texts 43
• Teachers' schedule 24
• Grouped payments of registrations (basket) 25
• Change the rate of a registration 25
• Copy a lesson for the next season 21
• Changes during the season 34
• Cancel or make up a lesson 20
• What the coach does 33
• Prices, members and non-members 21
• Online payment and invoicing 23
• AVS number and Youth and Sport export 24
• Frequently asked questions about lessons 24
• Resolve scheduling conflicts 21
• Offer preferred time slots 11
• Place pupils automatically 25
• Send a coach their schedule 15
• Prepare the weekly schedule 21
• Copy last season's groups 16

• Complete management of equipment rental 46

• Find old invoice groups (archives) 46
• Invoice considerations and display 33
• Create invoices 50
• Send invoices by email 31
• Manage payment reminders 39
• Print invoices 40
• List and search invoices 46
• Edit and delete invoices 45
• Invoicing a membership fee or an item: what's the difference? 35
• Automatic reminders for e-mail invoices 21
• Keeping the accounts with the general ledger 19
• Manage family discounts 22
• Import accounts from Excel 23
• Carry an overpayment over to the next invoice 35
• Transit accounts for online payments 29
• How invoice dates are calculated 18
• Annuler une facture ou une ligne déjà comptabilisée 20

• List of bank payments 43
• Processing via bank files 38
• Process a manual payment 51

• Process installments 47

• Managing bookings in the schedule 75
• Configure and use open matches 41
• Manage the set times 35
• Create a promo code and use it 42
• Refund a fixed-hour session that was released and taken again 26
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 19
• The weekly view and the all-sports view 19
• The cash journal and the history of a booking 21
• Manage cash register prices 25
• Offering items with a booking 16
• Deleted bookings and deletion records 28
• Replace a player on a fixed hour 24
• A fixed hour cannot be added: nothing is displayed 21

• Manage automatic emails 62
• Sending bulk emails 36
• Manage messages 46
• History of sent emails 42
• Writing an e-mail with the editor 19
• Birthday and inactive member e-mails 15

• Manage challenge tournaments 32

• Enable partner search 45

• The statistics dashboard 29
• Invoicing bookings from the statistics 20

• Access the program 55
• Booking by a member 61

• Creating and configuring a lesson 50
• Sign up for a tennis lesson 41
• Managing registrations (administrator) 65
• Managing groups and the schedule 40
• Tennis lesson invoicing 45
• Invoicing check and Youth and Sport export 40

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 23
• Adding and editing an employee 20
• Special cases: minor salary, young people, pensioners, LPP 18
• Running the monthly payroll 20
• Entering a compensated absence (army, maternity, illness, accident) 23
• The 13th salary and holidays for hourly employees 17
• Paying salaries and reconciling them with the bank 24
• Correcting an approved payslip 28
• Salary certificates and annual lists 25

You'll find all the questions about booking without an account

• How can I book if I don't have an account 876
• Where can I find available courts in my area? 154
• How can I edit/cancel my booking if I don't have an account? 167